Storple Terms and Conditions
These conditions explain yours and our rights, obligations and responsibilities under the agreement constituted by these conditions and our quotation. When we use the word 'you' or 'your' it means you, the Customer who has requested our services: 'We', 'us' or 'our' means Storple. These conditions can be amended only by prior written agreement between you and us. Your attention is drawn to clauses 5, 9 and 10 which set out our liability to you for loss of or damage to your goods or property.
1. Our Quotation
1.1 We may change the price set out in our quotation or impose additional charges if circumstances apply or events occur that were not taken into account when we prepared our quotation. Examples include if:
1.1.1 You do not accept the quotation within 28 days of, or the service is not carried out or provided within 28 days of, the quotation being given
1.1.2 The service is carried out outside normal working hours (i.e. outside 8.00am-4.00pm)
1.1.3 We have to collect goods above the ground floor and first upper floor.
1.1.4 The stairs, lifts of doorways are inadequate for free movement of the goods without mechanical equipment or structural alteration, or the approach, road or drive is unsuitable for our vehicles or the Mobile Self Storage Unit(s) to load/unload are more than 20 metres from the entrance to the premises. We reserve the right to not carry out the job if any of the above apply.
1.1.5 There is a minimum rental charge of 1 week for Self Storage services and a minimum rental charge of 1 week on Mobile Self Storage services.
1.1.6 All special offers are subject to a minimum storage term. By accepting the quotation you agree to pay this minimum term specified on the quotation.
2. Additional Charges
2.1 Additional charges may also be applied under the following circumstances:
2.1.1 If a parking fine is incurred by us while carrying out the service. This fine may be charged direct to you together with a 10% surcharge for our administration costs. It is your responsibility to arrange suitable parking.
2.1.2 If our drivers arrive at the premises and are unable to load/unload because the keys for the premises are not available and the delay lasts for more than 20 minutes, our driver will leave but the transport charge will be charged to you. If a future time is later arranged, there will be an additional transport charge.
3. Our Services
3.1 Mobile Self Storage Services - We will deliver the Mobile Self Storage Unit(s) to you for you to load, please note we can only leave the Mobile Self Storage Unit(s) with you overnight if there is suitable parking. This service DOES NOT include loading or packing the items into boxes, dismantling or assembling unit or system furniture (flat pack) INCLUDING BEDS. Disconnecting, re- connecting, dismantling or re-assembling appliances, fixtures, fittings or equipment. Moving items from a loft or doing any work that involves the use of a ladder. Or under any circumstances packing items into boxes, Coverage does not apply for any damage or loss that may have been caused due to poor loading, or any other reason, even if you accept our drivers assistance.
3.2 Loading Services – Storple’s Staff will deliver the Mobile Self Storage Unit(s) and load your goods into them for you. You are covered for damage due to poor loading but not any damage due to insufficient packing. This service DOES NOT include packing the items into boxes, dismantling or assembling unit or system furniture (flat pack) INCLUDING BEDS. Disconnecting, reconnecting, dismantling or re-assembling appliances, fixtures, fittings or equipment. Moving items from a loft or doing any work that involves the use of a ladder. Or under any circumstances packing items into boxes. Our responsibility will be solely to put pre-packed items into the containers.
3.3 Packing Services – Storple’s Staff will deliver your Mobile Self Storage Unit(s), pack your items into boxes, where applicable and load into the Mobile Self Storage Unit(s). You are covered for damage due to insufficient packing and loading. Any packing materials used over those covered in your quotation will be added to your first invoice.
4. Your Responsibility
4.1 It is your sole responsibility to:
4.1.1 Empty, properly defrost and clean any refrigerators and deep freezers. We will not be responsible for their contents.
4.1.2 Provide us with a contact address for correspondence and any subsequent changes to such address throughout the period of storage of your goods.
4.1.3 Inform us within 48 hours of any damage to your goods or property in writing to [email protected] which occurred during a loading or unloading service.
4.1.4 Ensure all discrepancies are noted on the driver’s docket and signed by both yourself and the driver. any discrepancies reported after this time may not be accepted.
4.1.5 Ensure that all items packed by you in boxes are packed securely. Save as otherwise provided in these conditions, we will not accept liability for damage to any items not so packed.
4.2. Where a loading and packing service is ordered (and in addition to Clause 4.1 above) it is your sole responsibility to:
4.2.1 Obtain at your own expense, all access and parking facilities reasonably required by us to enable us to carry out the services.
4.2.2 Be present during the removal of your goods
4.3 Where a mobile service is ordered (and in addition to Clause 4.1 above) it is your sole responsibility to:
4.3.1 Obtain at your own expense, all access and parking facilities reasonably required by us to enable us to carry out the services.
4.3.2 Be available on the phone at all times. Our drivers will not deliver the Mobile Self Storage Unit(s) without speaking with you first, and you will be charged the full transport rate.
4.3.3 Advise us by 3pm the day before your booking is due of any cancellations or amendments. Failure to do so may result in a cancellation charge which would be equivalent to the full, original collection charge.
4.4 We will not be liable for any loss or damage you suffer or incur as a result of your failure to perform your responsibilities hereunder.
5. Our responsibility
5.1 It is our responsibility to deliver your goods to you, or produce them for your collection, undamaged. By “undamaged" we mean in the same condition as they were in at the time when they were packed or otherwise made ready for transportation and/ or storage. Our responsibility will cease upon delivery to you or upon collection by you from our store.
5.2 Where the Mobile Self Storage Unit(s) was loaded by you: We will only accept liability for damage to or loss of contents where such damage or loss is attributable to or in consequence of the following perils: Fire, Lightning, Explosion, Earthquake, Storm, Flood, Burst Pipes, Theft accompanied by forcible or violent entry or exit, Riot, Strike, Civil Commotion, Malicious Damage, Impact by vehicles or aircraft and damage caused by dropping of a Mobile Self Storage Unit(s).
5.3 If we fail to discharge the responsibilities identified in clause 5.1 we will, subject to the provisions of clauses 5.1.1, 9 and 10 be liable under this agreement to compensate you for such failure.
5.4 The amount of our liability under this clause 5 shall be determined pursuant to clause 9.
6. Goods that must not be submitted for removal or storage
6.1 The items listed below are examples but not an exhaustive list of goods that may present risks to health and safety or may carry other risks that prohibit their storage.
6.1.1 Stolen goods, drugs, pornographic material, potentially dangerous, damaging or explosive items including; gas bottles, aerosols, paints, firearms and ammunition.
6.1.2 Jewellery, watches, trinkets, precious stones or metals, money, deeds, securities, stamps, coins, or goods or collections of any similar kind.
6.1.3 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
6.1.4 Perishable items and or those requiring a controlled environment, animals, birds or fish.
6.2 If you submit such goods without our knowledge, we will endeavour to make them available for your collection and if you do not collect them within a reasonable time we will dispose of such goods without notice. In addition, you will be liable to indemnify us against any charges, expenses, damages, legal costs or penalties incurred by us in relation to such prohibited goods. Furthermore we will not be liable to you for any damage or loss incurred or suffered by you as a result of our disposal or destruction of such prohibited goods.
7. Ownership of the Goods
7.1 By entering into the agreement, you guarantee that:
7.1.1 The goods to be stored in your container are your own property or the person(s) who own or have an interest in them have given you authority to store the goods in your container or enter into the agreement and have been made aware of these conditions.
7.1.2 We will only give access to your container to a third party if we have confirmation in writing from you to do so.
7.1.3 You will indemnify us against any loss or damages including costs brought against or suffered by us if clause
7.1.1 is not true.
8.1 We will not take any payment for rental or transport until the first working day after your goods are brought into storage. You will then be invoiced for any collection charges that may be due, and for the rental up until the last day of the month. You will then be invoiced for your storage every four weeks in advance.
8.1.1 Payment will be taken automatically from the payment method you gave upon booking, unless otherwise arranged. If we do not have any payment details, you will be charged a 12% irregular payment surcharge.
8.1.2 When booking your goods out of storage, we will generate a final account, which will charge you any transport fees that may be due, and refund any storage rental that has been overpaid.
8.1.3 The balance will need to be settled by 3.30pm the day before any delivery can be carried out.
8.1.4 The preferred payment method is by debit or credit card or direct debit.
8.1.5 If your account is in arrears you will not be allowed to access to your goods until the account is cleared.
8.1.6 If you choice to cancel you booking, up to 48 hours before we deliver or collect your Mobile Self Storage Unit(s), you will be subject to a 5% administration fee. This fee is based on your quotation value.
8.1.7 If you cancel your booking either on the day or 24 hours before we deliver or collect your Mobile Self Storage Unit(s), you will be subject to 100% of the quotation.
8.1.8 You can change the drop the dates of your Mobile Self Storage Unit(s), at no charge, up to 48 hours before the original drop off or collection date
8.1.9 Bookings changed 24 hours before delivery or collection, will be subject to a 50% fee, based on the quotation value
8.1.10 Bookings changed on the day will be treated the same as a cancellation and will be subject to 100% off the quotation
Determinations of amount of our liability for loss or damage
8.2 Where the loss or damaged item is part or a pair or set, our liability to you, where it is to be assessed as the cost of replacement of that Item, will be assessed as a sum equivalent to the cost of that item in isolation and not the cost of that item as part of or a pair or set.
8.3 We recommend that you take out personal insurance for any of your goods. All goods must be insured whilst in storage. If your goods are covered elsewhere, you will be charged at our rates until proof of insurance policy is sent to us, specifying your goods are covered whilst in storage. If the policy expires whilst in storage, we withhold the right to charge our rates until we receive a copy of an updated policy.
8.4 The maximum liability for student storage is £100 per item, unless agreed otherwise with the Storple team.
9. Exclusions of Liability
9.1 We will not be liable for any loss of, damage to, or our failure to produce the following goods:
10.2.1 Bonds, Securities, Stamps of all Kinds, Manuscripts or other documents or electronically held Data Records.
10.2.2 Plants or goods likely to encourage vermin or other pests or to cause infestation or contamination.
10.2.3 Perishable Items and/or those requiring a controlled environment.
10.2.4 Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds.
10.2.5 Animals, birds or fish.
10.2.6 Any goods in wardrobes, drawers or appliances.
10.2.7 China, glassware and fragile items unless packed and unpacked by us.
10.2.8 Any goods which have a pre-existing defect or are inherently defective but provided that in the event of an accident involving an owner packed container where damage would have occurred irrespective of the quality of the packing, then our liability will be limited to £100 or its actual value whichever is less.
10.2.9 Other than as a result of our negligence or breach of contract, we will not be liable for any loss of, damage to, or failure to produce the goods if caused by any of the following circumstances:
10.2.10 War, invasion, acts of foreign enemies, hostilities (whether war is declared or not), civil war, terrorism, rebellion and/or military coup, Act of God, industrial action, strike or other such events outside our reasonable control.
10.2.11 Ionising radiations or radioactive contamination
10.2.12 Chemical, Biological, Bio-chemical, Electromagnetic Weapons and cyber attack
10.2.13 Normal wear and tear, natural or gradual deterioration, leakage or evaporation or from perishable or unstable goods. 'This includes goods left within furniture or appliances.
10.2.14 Vermin, moth, insects and similar infestation, damp, mould, mildew or pest.
10.2.15 Cleaning, repairing or restoring the goods unless we arranged for this to be carried out.
10.2.16 Change to atmospheric or climatic conditions.
10.2.17 Electrical or mechanical derangement to any appliance, instrument, clock, computer or other equipment unless there is evidence of related external damage.
10.3 Notwithstanding any other provisions of these conditions, we shall not be liable for any indirect or consequential loss of any kind or description howsoever caused.
10.4 No employee or sub-contractor of ours will be individually liable to you for any loss, damage, mis-delivery, errors or omissions under the terms of the agreement,
10.5 Our liability will cease upon handing over goods from our warehouse or upon completion of delivery to you.
11 Our right to hold the goods (lien)
We reserve the right to withhold some or all of your goods until you have paid without set-off all our charges and any other payments due under the agreement. In addition, we shall be entitled to sell or dispose of some or all of your goods without further notice to enable us to recover any sums due to us. The cost of the sale or disposal will be charged to you with the net proceeds credited against your account with us and the balance paid to you without interest. If the full amount due to us from you is not thus recovered, we will take steps to recover the balance from you.
We retain the right to keep your container at any suitable warehouse of our choice at our convenience
Your Storage Insurance with “Removers & General
The “Removers & General” Policy is a dedicated insurance policy for Storage contractors to cover their customers effects against most risks whilst they are storing them. The notes below explain the principles of the insurance, and are for guidance only. They do not form part of the insurance policy. The Summary within this document contains the principal Terms and Conditions of the Insurance held by your chosen Storage Company. These Terms and Conditions will form the basis of the Insurance Cover you will benefit from as long as you declare the value of your effects to the Storage Company and pay any additional fees they require.
Please read the Terms and Conditions carefully before proceeding
Why should I take out Insurance?
Your Storage Company will take every care to protect your goods. Unfortunately accidents can occur. This is why you are recommended to take advantage of the special arrangements made with leading insurance companies who underwrite the Removers and General policy. If you do not wish to benefit from the insurance then any responsibility the Removers may have to you for loss or damage will be governed by their Trading Conditions which may limit both the circumstances and amounts available for compensation.
Who are the Insurers?
The Removers and General policy is underwritten by Lonham Marine Underwriters Ltd
How do I arrange Insurance
This is quite simple. All you have to do is to accept the option shown on the Storage Company’s estimate or quotation form, check that you have inserted a correct valuation for your effects, and to pay the charges in full. This document then becomes your confirmation of insurance.
How do I value my Goods?
The insurance is not “new for old” but on an indemnity basis which means that you must declare the value of your goods for their current used value taking into account their condition and age. If you do not declare a value then insurance cover for your goods will be limited to
£5,000. It is essential that you do not under insure your goods as the settlement of any claim may be reduced.
Please do not ask the storage company for guidance about your sum insured. They are not valuers, and the responsibility for declaring the sum insured is yours
What will Insurers pay for?
The insurance covers loss or damage to your goods whilst in storage. Cover ceases as soon as you remove your goods.
Are there any Exclusions?
Yes. Every insurance policy has exclusions. There are certain goods that cannot be accepted for insurance and certain eventualities which are not insured. These exclusions and restrictions are clearly listed overleaf and you are recommended to familiarise yourself with these before proceeding.
Your attention is particularly drawn to the following exclusions and conditions, which are frequently misunderstood :-
- Exclusion 5, which excludes the unexplained failure of electrical, electronic or mechanical items unless they have also suffered external physical damage.
- The “Pairs and Sets” condition, which limits policy liability to the value of a damaged item without reference to its value within the pair or set of which it is part.
All Exclusions and Conditions within the policy are of equal standing.
What if I have a claim?
You should report any loss or damage to your storage company as soon as possible and no later than 7 days after taking delivery. You will be issued with a claim form to be returned to the storage company, who will send it to the insurers claims settling agents, Removal Claims Service.
Claim notification period
The insurance requires that claims be notified to the Storage Company on removal of the goods from store and confirmed in writing within seven days.
This notification period is important both for you and insurers. It is essential that a close link is maintained between a claim and the incident giving rise to that claim. Where a claim is notified late, it may be more difficult for insurers to connect your claim to the storage.
How will my claim be assessed?
Your claim will be dealt with in accordance with the Terms and Conditions printed overleaf. The basis of settlement will be the cost of replacement, repair or monetary compensation at insurers option. In calculating a settlement the current used value of the lost or damaged item, after deduction for age, wear and tear will be taken into account.
If a policy excess is shown in the conditions overleaf, it will be deducted from your claim settlement.
If you need to submit a claim….
Your claim will be dealt with as quickly as possible. You can help by:
- Only claiming for items and loss or damage covered by the policy,
- Being realistic with the amounts you are claiming, and
- Submitting repair estimates with your claim form.
PRECONDITION FOR INSURANCE
This is a summary of the insurance held by the Storage Company you have chosen. You will only be able to claim against the policy if you have paid or agreed to pay the storage charges.
DURATION OF COVER
The insurance is in force while your Effects are in storage only.
Insurers will pay for all loss or damage on an Indemnity Basis, subject to the conditions and exclusions below, for the amount of their full value in like condition and similar age as declared by you to the Storage Company on the Acceptance of their Estimate or Quotation. If you do not declare a value, then cover will be limited to an overall value of
£5,000 or lesser value if the actual value is less.
PROPERTY WHICH IS NOT INSURED
- A. Furs exceeding £100 in value, Jewellery, Watches, Precious Stones and Metals, Money, Coins, Deeds, Bonds, Securities, Stamps of all kinds, Manuscripts or other Documents or Electronically held Data Records, Mobile Telephones.
- B Perfumery, Tobacco Products, Foodstuffs, Wine, Spirits and the like, Firearms and Explosives.
- C. Livestock, Plants or Perishable Goods of any kind.
Insurers will not pay claims for
- 1. Loss or damage caused by wear and tear, gradual deterioration inherent vice or latent defect.
- 2. Loss or damage caused by Vermin, Moth, Insects, Damp, Mould, Mildew, Rust or Atmospheric or Climatic Causes.
- 3. Loss or damage caused by Leakage of Liquid from any Receptacle or Container.
- 4. Indirect or consequential loss of any kind or description.
- 5. Electrical, electronic or mechanical derangement to any electrical, electronic or mechanical items, unless external physical damage has occurred, or as a result of fire, derailment, collision or overturning of the conveying vessel, vehicle or aircraft. Any loss of or damage to electronic equipment resulting from configuration failure of the controlling software and/or microchip.
- 6. Confiscation or destruction or damage under the order of any Government, public or local authority.
- 7. Accidental damage, apart from where damage occurs as a result of collision with the conveying vehicle.
- 8. Loss or theft of items other than following violent and forcible entry to or exit from the storage premises.
- (A) War. Any consequence whatsoever resulting directly or indirectly from or in connection with any of the following regardless of any other contributing cause or event – war invasion act of foreign enemy hostilities or a warlike operation or operations (whether war be declared or not) civil war rebellion revolution insurrection civil commotion assuming the proportions of or amounting to an uprising military or usurped power.
- (B)Terrorism. Harm or damage to life or to property (or the threat of such harm or damage) by nuclear and/or chemical and/or biological and/or radiological means resulting directly or indirectly from or in connection with Terrorism regardless of any other contributing cause or event. Terrorism is defined as any act or acts including but not limited to
- (9.i) the use or threat of force and/or violence and/or
- (9.ii) harm or damage to life or to property (or the threat of such harm or damage) including but not limited to harm or damage by nuclear and/or chemical and/or biological and/or radiological means caused or occasioned by any person(s) or group(s) of persons or so claimed in whole or in part for political, religious, ideological or similar purposes
- (C) any action taken in controlling, preventing, suppressing or in any way relating to (A) or (B) above
- (D) Radioactivity. Ionising radiations from or contamination by radioactivity from any nuclear fuel or from nuclear waste from the combustion of nuclear fuel.
- (E) Loss, damage, liability or expense directly or indirectly caused by or contributed to or by or arising from
- (i) the radioactive, toxic, explosive or other hazardous or contaminating properties of any nuclear installation, reactor or other nuclear assembly or nuclear component thereof,
- (ii) any weapon or device employing atomic or nuclear fission and/or fusion or other like reaction or radioactive force or matter,
- (iii) the radioactive, toxic, explosive or other hazardous or contaminating properties of any radioactive matter. The exclusion in this sub-clause does not extend to radioactive isotopes, other than nuclear fuel, when such isotopes are being prepared, carried, stored, or used for commercial, agricultural, medical, scientific or other similar peaceful purposes,
- (iv) any chemical, biological, bio-chemical or electromagnetic weapon,
- (v) the use or operation, as a means of inflicting harm, of any computer, computer system, computer software programme, computer virus or process or any other electronic system.
- 10. Loss, damage or expense caused by any Terrorist or any person acting from a political motive whilst your effects are in transit.
- 11. The first £100.00 of any claim (The Policy Excess).
If the sum insured is less than the actual value of your property at the time of loss, then you will only be entitled to be paid that proportion of the loss which the sum insured bears to the value of the property removed and/or stored.
Pairs and Sets
It is the intention to pay the actual value of individual items. It is not the intention to pay for items which are not affected. If, therefore, a claim is made for an item which is part of a pair or set, then Insurers will only pay the actual value of that item in isolation. The payment will be made without reference to any particular value the item might have acquired simply because it is part of a pair or set.
Subject to payment of the actual value of a damaged item by Insurers, they may at their discretion take over ownership of the property. No property may be abandoned to Insurers.
If a claim is fraudulent in any way, it will not be paid. The insurance will be deemed not to have attached and no premium will be refunded.
The parties to this contract have the right to choose the law that should apply. Insurers choose to apply English Law except for those customers who at inception of the contract are domiciled in Scotland, Northern Ireland, Channel Islands or Isle of Man where their own law will apply.
Any claim must be advised in detail to the Storage Company on discovery or removal of your effects from storage and confirmed in writing within seven days.